DIGITAL INNOVATION

Digital innovative products and services

FET Smart Products and Services

FET, guided by the spirit of using innovative technology to solve urban governance and industry pain points, combines core technologies such as "Big, AI, and IoT" (Big Data, Artificial Intelligence, and Internet of Things), cloud computing, and cybersecurity. By leveraging 5G and innovative applications, it drives the transformation of smart cities and industries. FET rapidly extends its experience in building smart cities to all counties and cities in Taiwan, aiming to drive industrial transformation and sustainable development. FET is also a strategic committee member of Go Smart, through which it engages in exchanges with smart city applications worldwide. Additionally, it actively participates in the Smart City Expo held annually in March.

5G Remote Diagnosis Service

Telemedicine Consultation: During the pandemic, the remote diagnosis and treatment platform assisted the outpatients of the medical institutions to see the doctor through video, zero contact, reducing the risk of epidemic infection and the cost of medical treatment for the public to seek medical treatment in the hospital, and protecting the right of the public to seek medical treatment. The platform integrates the service processes of healthcare institutions, supports virtual health insurance card functionality, and integrates payment collection. Users only need to use a mobile app to complete online registration, payment, and video consultation services. In addition to health insurance consultations, the platform also offers diverse self-pay health advisory services, enabling healthcare institutions to provide personalized and efficient digital healthcare services with a human touch.

Specialist Consultation: In 2022, the expansion of Remote diagnosis services will continue to be deeply cultivated in Miaoli County and New Taipei City, extending the reach of telemedicine applications from south to north. Various artificial intelligence-driven innovative healthcare applications will be introduced in specialties such as ophthalmology, otolaryngology, dermatology, cardiology, gastroenterology, neurology, thoracic medicine, and metabolic disorders (diabetes management). The future goal is to extend the coverage to all 15 counties and cities in Taiwan, encompassing 41 health centers and 21 hospitals.

Key Benefits

• Obtained US HIPAA International Certification in 2022
• Received the '2022 National Innovation Award'
• Received the '2022 Digital Transformation Excellence Award'
• In 2022, a total of 27,529 consultations were conducted through 5G telemedicine. This included 21,122 video consultations and 6,407 remote consultations specifically for rural areas. These consultations covered 12 counties and cities and involved 35 rural health centers. The estimated social sustainability benefits of these consultations are as follows: a reduction in medical costs waste by NT$4.14 million, a reduction in patient productivity loss and healthcare costs by NT$7.55 million, and a reduction of 81.56 metric tons of carbon emissions. For more information, please refer to Section 2.1 Sustainability Benefits Assessment.

5G emergency medical assistance

The 5G emergency medical assistance solution aims to improve the quality of pre-hospital emergency medical services: Through collaboration with the Taipei City Fire Department, the "5G Cross-Sea Emergency Medical Joint Defense" mechanism has been established to optimize the golden rescue time. Using smart devices and onboard cameras as a first-person perspective, emergency medical technicians equipped with bone conduction noise-canceling earphones can leverage FET's self-developed " 5G Remote diagnosis platform" to instantly transmit high-definition images and information from the ambulance. This enables real-time remote collaboration with advanced paramedic teams, using 5G live video transmission to identify critical patients and provide immediate rescue. This solution enhances the chances of patient survival, helps frontline paramedics strengthen emergency procedures, and improves the success rate of emergency care.

Enhance the safety and medical quality of critically ill patients after arriving at the hospital: We collaborated with the Emergency Department of Cheng Kung University Hospital to launch the "Special Trauma Patient Island-Hopping Strategy" for pre-hospital transportation. The "Pre-hospital Ambulance 5G Intelligent Mobile Emergency Department Multidisciplinary Consultation Platform" has been established to integrate emergency medical information in real-time on the ambulance itself. Patients are transported to the nearest local hospital without being transferred onto a stretcher for immediate emergency treatment. Afterward, they are transferred to a medical center to receive optimal treatment, thereby reducing the time it takes for critically ill patients to reach specialized emergency care hospitals.

Key Benefits

• In late October 2022, the first "5G Emergency Medical Joint Defense Ambulance" was officially launched nationwide. This innovative ambulance is equipped with advanced paramedic teams (EMTP) providing remote guidance to frontline paramedics (EMT). The collaboration aims to identify critical cases and strengthen pre-hospital emergency care, thereby enhancing the quality of emergency medical services before patients arrive at the hospital.
• By the end of December 2022, the 5G ambulance has successfully facilitated 200 cases of remote guidance for critical patient interventions. Moving forward, there are plans to expand its utilization to regions where there is a shortage of emergency medical resources nationwide.

Energy Management System (EMS)

FET has developed smart Energy Management System (EMS). In addition to introducing it to all FET stores in Taiwan, it also assists government and enterprise partners to achieve the goal of smart energy management and jointly create a low-carbon sustainable home.

The system is also applied to the "Air Conditioner in Every Classroom " project, becoming the largest energy management system provider in the country. It actively expands its deployment in various cities and counties. In addition to assisting Taipower in integrating Open ADR 2.0b, it also introduced AI applications to reduce electricity consumption.

Key Benefits

• The " Air Conditioner in Every Classroom " project was completed in 2022, and it assisted in managing air conditioning systems in 42,000 classrooms across nine cities and counties throughout Taiwan.
• It is estimated that the project will expand to approximately 2,500 additional classrooms in 2023, totaling around 44,500 classrooms that will receive energy management services. This is expected to result in a 4% reduction in air conditioning energy consumption.

Smart Electricity Meter

Smart meters can automatically transmit electricity usage data, eliminating the need for manual meter reading processes. They can also help control peak electricity demand, contributing to grid balancing. In the event of a power outage, smart meters can instantly send notification messages, improving the efficiency of fault detection and repair processes. In addition to assisting in the installation, FET also performs routine monitoring and management to ensure that the connection quality and data transmission meet the expected targets.

Key Benefits

• In 2022, a total of six new deployment areas were added, encompassing 450,000 households with smart meters. It is projected that a total of 12 deployment areas will be completed in 2023, encompassing approximately 697,000 households with smart meters.

Smart Streetlights and 5G Smart Poles

FET and LITEON collaborated with Taoyuan City Government to promote the smart streetlight project. FET was responsible for the construction and subsequent maintenance and operation of streetlights in the North District of Taoyuan City, and assisted the municipal government with streetlight deployment of the entire city using real-time remote monitoring and automated error reporting system.

FET's smart streetlight management solution combines LED lighting technology with its proprietary design brand of streetlight controllers and 4G/NB-IoT communication technology. It enables real-time collection of various data from streetlights and establishes a Virtual Private Network (VPN) to enhance the security of IoT applications.

Combining AI platform and big data analysis of crowd flow, in Taipei City, carried out AI smart streetlights verification, able to actively monitor energy consumption and adjust lighting brightness.

Based on the experiences in smart streetlights, FET joined “5G Smart Pole Standard Promotion Alliance” in 2021, jointly promoting smart pole standard establishment and application service verification in cities and sites and pursuing the blue ocean business opportunities of global 5G smart poles.

Key Benefits

• The Taoyuan streetlight project completed the installation of 80,541 lamps in 2022, resulting in a total annual energy savings of 53,918,852.295 kilowatt-hours and a total carbon reduction of 27,175,102 kilograms.
• The "Taoyuan City Comprehensive Energy-saving Streetlight Replacement and Maintenance Project" in 2022 was honored with two awards: the "Government Team Award - Excellence" and the "Innovation Award".
• In 2022, we formed alliances with 46 Taiwanese manufacturers and collaborated with the Taipei City Government at the back gate (Songzhi Road section) to successfully complete the field verification of the 5G Smart Pole system.
• The estimated economic value of the environmental, social, and economic sustainability benefits is NT$136.83 million. For more information, please see Section 2.1 Sustainability Benefits Assessment.

Smart Intersection

ET has been dedicated to implementing smart intersection solutions. Intersection traffic safety has always been a pressing issue for government agencies. Traditional intersection has relied on warning signs and traffic signals to address conflicts. With the advancement of ICT technology, intersections are now moving towards smart solutions.

FET has implemented a solution in non-signalized intersections in Taoyuan City that detects approaching vehicles and provides alerts. This solution effectively reduces vehicle speeds at intersections and enhances intersection safety.

Kaohsiung Light Rail has implemented a solution for vehicle-to-vehicle network collision warning at the site, through real-time detection of entering vehicles at intersections, notifying the light rail driver through the vehicle-to-vehicle network, achieving real-time warning effects.

Key Benefits

• Starting from 2022, a total of 32 collision warning intersections have been gradually established in Taoyuan. It is expected to reduce the driving speed of vehicles at nonsignalized intersections by 20% and decrease the accident rate by 80%.
• In June 2022, intelligent intersection detection systems were implemented at the intersections of Kaixuan/Siwei Road and Kaixuan/Sanduo Road. These systems alert the light rail drivers of vehicles entering the intersection. It is expected to reduce the occurrence of light rail accidents at intersections by 80%.

Smart Charging Service

FET has developed its own charging management platform, integrating various charging stations and connecting multiple payment systems. Since 2021, we have been deploying our self-operated charging services in retail and wholesale venues of affiliated businesses. As of May 2023, we have recorded over 6,000 charging sessions.

In 2022, FET provided comprehensive one-stop charging services for communities, catering to both newly constructed developments and existing buildings' parking lots.

In 2023, FET will actively participate in relevant bidding projects for charging stations initiated by the central and local governments, in alignment with the national development policies such as the Forwardlooking Infrastructure Development Program for the years 2023-2024.

Key Benefits

• In 2022, smart parking and charging stations were implemented at the Kaohsiung Port Terminal and Transportation Center.
• In the retail and wholesale sector, a total of approximately 76,000 kilowatt-hours of electricity were consumed for charging in 2022, resulting in a reduction of approximately 58 tons of carbon emissions.
• [FET Self-operated Sites] Starting from 2021, the following sites have been gradually established:
  - A-Mart Nanya Store, ShuiNan Store
  - Sogo Zhongxiao Store, Fuhsing Store, Tianmu Store
  - Shin Kong Mitsukoshi Xinyi A13, Taichung Tiger City Mall, Banqiao New Station

Telecommunication Big Data Innovation

FET continues to utilize Signal Data to develop various datasets related to FET users' Physical Footprint. After undergoing de-identification processes, the data is used for analysis in areas such as geospatial traffic and retail. Currently, various county and city government transportation bureaus, tourism offices, the Ministry of Transportation and Communications Information Office, the Ministry of Culture, academic institutions, transportation engineering consultants, and other agencies have achieved significant results in telecommunications big data projects. They have developed innovative services such as origindestination distribution, network speed, travel routes, and hotspot analysis.

Provide telecommunications data to observe crowd dynamics and mobility analysis, as academic units such as Academia Sinica, the National Science and Technology Center for Disaster Reduction, and public health agencies conduct research on the impact and prevention of epidemics.

Key Benefits

• Since 2020, we have been continuously providing crowd analysis of administrative agency attractions in Hsinchu, Taichung, Changhua, Tainan, Kaohsiung, and other locations through telecommunications data. During the epidemic period, data has been utilized to assist in crowd control measures, and after the epidemic, it has been used to evaluate the recovery of attraction visitation, providing decision-making support.
• Crowd analysis: In 2022, through data analysis, we conducted crowd analysis of cultural and artistic venues, providing operational units of these venues with evaluations of venue performance and operational administrative recommendations.
• Transportation data innovation services: In 2021-2022, four innovative data services were launched on the Ministry of Transportation and Communications Data Exchange Platform. These services integrate data from both public and private sectors, aiming to enhance the platform's visibility and recognition.
• Epidemic research: In 2022, we provided data analysis for the National Health Research Institutes to conduct epidemic research.
• Transportation planning: In 2022, we provided telecommunications data and precise questionnaires to assist consulting firms in conducting transportation planning for the Yilan-Hualien-Taitung region.

5G Network PILI Collaboration Performance and Co-creation Project

FET's 5G Network, combined with aerial projection and real-time special effects technology, made its debut on December 17, 2022, by connecting PILI stars from the Taipei ATT eLife first-floor theme exhibition area and the PILI Yunlin studio, creating a cross-location collaboration with seamless interaction and zero time difference. Additionally, players from Taipei and Kaohsiung's PILI flagship stores at Dream Mall can also engage in simultaneous VR game interactions, offering a pioneering experience of metaverse technology.

By reinterpreting traditional puppetry through the use of 5G networks, it aims to create remote performances and VR interactions, providing a brand-new entertainment experience for puppetry enthusiasts and promoting traditional Taiwanese culture together.

Key Benefits

• On December 17, 2022, traditional Taiwanese art was first combined with 5G technology to conduct cross-location performances and VR game interactions. It marked a significant milestone in integrating Taiwan's traditional arts with advanced digital technologies.
• During the project period from 2021 to the end of 2022, a total of three crosslocation co-creation and collaboration events were held in Taipei, Yunlin, and Kaohsiung. The project involved the integration of two sets of VR experience devices and simultaneous participation of 40 audience smartphones, ensuring a seamless and enjoyable viewing and gaming experience for all participants.

Smart Living

With the advancement and integration of big data, artificial intelligence, and the Internet of Things (IoT) technologies, FET continues to launch innovative products and services, offering the public a more diverse smart lifestyle. These offerings aim to meet various needs, enhance quality of life, and ensure mobile network security, enabling individuals to enjoy high-speed, lowlatency, and wide-ranging connections in their smart living services.

FET Mobile Circle App

FET leads Taiwan's telecommunications industry by launching the exclusive "FET Mobile Circle " plan for its users. This plan expands the scope of benefits and rewards to cover convenience stores, transportation, dining, and more, providing exclusive privileges to users. FET has built the FET "Mobile Circle "app with two core principles: "Enhancing User Benefits" and "Carefully Selected User Offers." This app aims to provide customers with a one-stop mobile lifestyle hub that caters to their needs in life, entertainment, and telecommunications. In 2022, FET further evolved by introducing a new type of lifestyle media. This platform provides users with firsthand technology information and a wealth of diverse knowledge about life. Additionally, FET launched an online public welfare platform, allowing users to extend their love and support through charitable activities.

Key Benefits

• The download count of the FET Mobile Circle App has surpassed 5.5 million.

FET SecureNet Service

Launched at the end of 2022, the FET SecureNet Service includes two services: Protection of Anti-Hacking and Child Protection Anti-hacking protection is a remote mobile network, free to download the app to enjoy protection. Anti-hacking protection service is designed for users who are concerned about mobile internet security. It actively blocks dangerous websites such as viruses, phishing attempts, and malicious programs, providing simple and secure protection The Child Protection service is specifically designed for parents with children and teenagers at home. It offers dual features of internet time management and blocking of inappropriate websites for children and adolescents, allowing parents to easily safeguard their children's online safety.

Key Benefits

• Nearly 60,000 subscribers

360 children's smart positioning watch

In 2022, we continued to collaborate with the world's top three children's watch brands to launch new products. Additionally, we introduced a phonetic input method with Zhuyin symbols specifically tailored for the Taiwanese market, meeting the needs of Taiwanese children and establishing a unique market position.

We continue to release a range of licensed cartoon-themed accessories for children's watches that are beloved by kids.

Key Benefits

• Annual sales volume increased by nearly 60% over the previous year.

friDay brand

friDay Video: In 2022, we adopted a "partnership alliance" strategy to invest in original high-quality Taiwanese dramas. We collaborated with Public Television Service (PTS) to create "On Marriage," catering to the viewing demands of a wide audience. Additionally, we have established "Mission Entertainment" with our partner, leveraging the expertise of various parties to support the local film and television industry and produce high-quality and diverse content. Simultaneously, we collaborated with system suppliers like LiTV to develop a new version of television channels that can be independently programmed. We integrate advertising mechanisms into the TV channels and free on-demand video content, transforming into a hybrid over-the-top (OTT) platform that combines subscription video-on-demand (SVOD) and advertising-based video-on-demand (AVOD) features.

friDay Shopping: Through the synergy of FET and FET Group, we will provide hundreds of thousands of products in the categories of home, 3C and fashion, catering to the diverse needs of consumers. In 2022, we combined AI applications with exclusive development technologies to launch the "ReTurn" online shopping service. With this innovative business model, consumers can easily discover personalized discounted products recommended by AI with just a few taps, revolutionizing traditional online shopping habits.

Key Benefits

• friDay shopping revenues grew by 11%