ENGAGEMENT

_{Main Aspects}

_Target

_{2023 Highlights}

_{Management and}

_{Professional Talent}

_Cultivation

_{Cultivate the management}

_{and professional talent}

_{needed in the era of digital}

_{transformation}

_{Promote strategies to enhance the intelligence, information, sales knowledge, and skills of our business colleagues.}

_{1. Smart Information Pioneer Training Program The targets of Focus Solution is to target the employees of the Enterprise and International Business} Group. Focus Solution has four main pillars: SCS (Smart City), Health (Digital Health Solutions), DTS (Digital Transformation), and Telecom Based SI (Telecommunication/Communication Engineering and Smart Applications). The employees are trained in these areas, covering the basic concepts, processes, sales techniques, and practical application cases of the products. This training helps them acquire the necessary knowledge and skills.  Results: (1) The company achieved increased revenue and met its annual operational goals. The training program resulted in exceeding the performance target for the company's mature market (SCS) by approximately NT$250 million, with an achievement rate of 103%. Additionally, the program exceeded the performance target for the company's emerging markets (Health, DTS, Telecom Based SI) by approximately NT$38 million, with a year-on-year target growth rate of approximately 28.2%, successfully achieving the company's annual business goals. (2) Expand the market size and enhance the company's social influence: Through four major projects, we aim to promote digital transformation towards net zero and 5G innovation applications. These projects have been widely covered by major media outlets, including "FET assists Taipei City in creating a continuous power supply system for traffic signals", "FET signs MOU with Taiwan Community Hospital Association and Clinic Association National Federation", and "Responding to the government's 5G plan, FET extends remote

_{medical services to Pingtung". These initiatives demonstrate our commitment to ESG and contribute to our positive social image and influence. (3) Business empowerment through training, enhancing professional competence: A total of 79 training sessions were conducted, with 3,552 participants successfully completing the training. This accounted for 210 individuals, which represents 4% of the total company workforce. The average course satisfaction score is 95, which meets the course objectives and achieves the expected training outcomes. It is anticipated that participants will be able to enhance their knowledge and skills, thereby improving organizational learning effectiveness. (4) Provide an opportunity for showcasing talent, nurturing internal excellence: Provide an opportunity where outstanding internal talents can perform and demonstrate their abilities. This not only enhances their professional skills, but also increases their retention rate, stabilizing the company’s business development.}

_{2. FET-APT Merger Store Business Training Program The objective is to analyze the business introduction, inventory personnel capabilities, and training needs of the store sales colleagues in the Channel Business Group. The plan is to identify the three key functional abilities that store colleagues need to possess: "professional ability", "sales ability", and "problem-solving ability". Additionally, we will prepare the necessary knowledge and skills for the merged stores of Yuan Ya, assist store colleagues in implementing store operation plans and programs, resolve customer issues, provide excellent sales and service to customers, and achieve store performance goals. Results: (1) Sales target for retail business achieved: The FET-APT merger retail business training program resulted in an average renewal rate of 170% for both direct and franchise stores of New FET (including transfer and upgrade), bringing significant sales benefits to the company from the FET-APT merger. (2) Increase ARPU and enhance the penetration rate of 5G postpaid users: In the first quarter of 2024, the annual growth rate of total mobile communication users reached 26.6%, with the penetration rate of 5G postpaid users surpassing 39%, solidifying its position as the industry leader. In the first quarter of 2024, the annual growth rate of mobile service revenue reached 18.3%, and the monthly average revenue per user (ARPU) of subscription-based users remained the industry leader. (3) In order to enhance employee Net Promoter Score (eNPS) and customer satisfaction, there was an increase in eNPS by 0.3 points, reaching 95.8, and an increase in Customer Satisfaction Score (CSAT) by 0.01 points, reaching 9.91, in December 2023 compared to November. (4) We cultivated the business capabilities of our store colleagues and enhanced their professional skills through a total of 83 training sessions. These sessions were completed by 10,377 participants (2887 people, which accounted for 56.7% of our company's total workforce). Each person had an average training opportunity of over 100%. The participants gave a recommended course score of 99.4, indicating that we successfully achieved our training objectives.}

_{▶ Function-oriented: Developing the management skills and mindset of mid-level professionals}

_{In order to cultivate and retain the talents necessary for the future of the organization, we have developed the Giant (Growth, Insight, Agility, Network, Targeted) project curriculum. This curriculum is specifically designed for the development of mid-level professionals and is based on an analysis of potential factors derived from management functions and employee feedback. Through team collaboration and in-class exercises, we help mid-level professionals develop a growth mindset, foster agile insights, recognize the importance of collaboration and accountability, and promote positive career development. This contributes to creating a positive learning culture within the organization. The course was completed by 26 individuals, who collectively spent a total of 312 hours studying. The course received an average satisfaction rating of 4.68 out of 5.}

_{▶ Personalized Learning: Enhance self-learning and digital transformation growth}

_{In response to the trend of personalized learning, all colleagues are provided with personal learning planning through online all-platform learning resources, including personal soft power, knowledge of industry trends, and professional technical capabilities. A total of 4,102 students enrolled in courses throughout the year, with an average satisfaction rating of 4.48. This represents a slight increase of 0.03 compared to the previous year. In addition, we will continue to enhance our learning content by offering various activities, including a digital library for reading, micro-learning podcasts for listening, and book clubs for group learning. In addition, monthly learning and development reports were regularly published to help colleagues coordinate the use of resources and make good use of time, improve themselves and shape the organizational culture of learning.}

_{▶ Continuously promotion of the training course for managers}

_{In order to assist professional staff to be promoted to managers and new managers to be competent, the preparation courses for the transition were designed to include the necessary knowledge and abilities for supervisors such as internal audit and control concepts, authorization, counseling, and decision-making at the management level. At the same time, the performance and feedback of the courses will be reviewed every year. As of 2023, seven terms of newly promoted or new managers have been trained, with a total of 204 managers completed the training, and an average satisfaction rate of 4.8.}

_{Main Aspects}

_Target

_{2023 Highlights}

_{Becoming Diverse}

_{Learning Partners}

_{Construct physical and online}

_{learning channels through}

_{internal experts to transform}

_{into a learning organization}

_{▶ Knowledge creation: in-house lecturers become the training force}

_{Since 2021, FET has cultivated over 60 internal lecturers and conducted more than 200 courses, including the third internal lecturer recruitment and training program launched in 2023. The courses cover a range of topics including work efficiency (such as presentation skills, communication, and coordination), industry trends and technologies in the adult industry (such as VBA, RPA, Tableau), and other related courses. In 2023, a total of 2,162 individuals successfully completed the training courses, achieving an average satisfaction rating of 4.8.}

_{▶ Knowledge diffusion: internal/external education and training}

_{Continuing the theme of digital transformation for the past 3 years, the training in 2023 included three major areas of continuous strengthening of work performance, industry trends and industry technologies. A total of 85 sessions of 33 physical and online courses were provided by both internal and external instructors with 4,058 participants and an average satisfaction rate of 4.68.}

_{▶ Knowledge sharing: encourage the forming of study groups to create the culture of reading and sharing}

_{Encourage colleagues to develop the habit of sharing new knowledge or new technologies. For three consecutive years, colleagues have independently organized study groups, a total of 29 groups have been established, and the website with the results of the study groups is open to colleagues throughout the company.}

_Encouraging

_{Innovation and}

_{Skill Inventory}

_{Promoting digital}

_{transformation and}

_{innovation based on the}

_{Big data/AI/IoT”}

_{▶ Skill Inventory, construction and analysis of professional function data}

_{Conduct functional database construction to lay the model foundation for the subsequent professional function inventory and system, and also plan to use the system to build and manage professional licenses to help personnel skill development and digital transformation.}

_{▶ To promote the strategy, initiate training courses for high-profile individuals.}

_{In order to promote the company's strategic goals, we have organized training courses for both internal and external instructors. These courses cover a range of topics including AI, programming software, data science, and machine learning. After completing the training, a total of 2,331 individuals were trained for over 6,000 hours. We provided course training to help colleagues enhance their knowledge and skills in dealing with important matters.}

_{▶ Creativity and innovation, encouraging breakthroughs to create more differences}

_{Organize creative innovation and problem analysis and solution courses for colleagues to help students improve work efficiency through innovative design thinking methods. In 2023, a total of 22 creative innovation and marketing courses were held and 532 people completed the training.}