Health and Safety
Far EasTone's Occupational Health and Safety Policy
Far EasTone (FET) is committed to fulfilling its social responsibility and realizing the vision:
“FET connects you and your world, enriches your life, and protects our Earth.”
We have established an Occupational Health and Safety Management System that applies to all aspects of our operations, including all FET employees, contractors, and dispatched workers under our supervision.
Our goal is to provide a safe and secure working environment for all stakeholders and to jointly promote occupational health and safety management.
Our Promise:
Far EasTone's Occupational Health and Safety Policy
• Compliance with Laws and Relevant Requirements
We comply with applicable occupational health and safety laws and the ISO 45001 international standard. We regularly review the alignment between ISO 45001 and our internal policies to ensure full compliance with legal and stakeholder requirements, aiming to prevent occupational accidents.
• Full Participation and Implementation by All Members
We invite employees and their representatives to participate in the Occupational Health and Safety Committee. Together, we formulate OHS policies, engage in related operations, and implement goals and risk management strategies to achieve full participation across the organization.
• Continuous Improvement of System Performance
We are committed to continuously improving our occupational health and safety performance through regular audits of the management system, supporting the goal of sustainable business operations.
• Providing a Safe Working Environment
We conduct hazard identification and risk assessments, establish priorities, action plans, and measurable targets, and regularly monitor key indicators to ensure effective management. Our goal is to continuously promote and maintain a safe and healthy workplace.
• Risk Management and Health Promotion
We strengthen risk control measures to prevent work-related injuries and illnesses. We organize health promotion activities, advocate for preventive occupational medicine, and raise employee awareness of occupational safety and health.
FET’s Occupational Health and Safety Policy has been approved by the Board of Directors.
Creating a Safe Workplace: ISO 45001:2018 Certification
Far EasTone is committed to providing a safe and secure working environment for all employees and stakeholders. Since 2018, we have implemented the ISO 45001 Occupational Health and Safety Management System.
In 2019, the British Standards Institution (BSI)—an independent third-party certification body—conducted an on-site audit of our organization and confirmed our compliance with ISO 45001 standards.
As a result, we were awarded the international ISO 45001:2018 Occupational Health and Safety Management System Certification. In 2025, BSI conducted a follow-up audit and confirmed that our audit objectives had been fully achieved. The system was found to be operating effectively and continuously, and the certification was successfully renewal evaluation. It is now valid through January 24, 2028.
Chee Ching, President of FET (left), and Peter Pu, General Manager of BSI Northeast Asia (right), at the ISO 45001 certification event.
Implementation of ISO 45001 Occupational Health and Safety Management System
1.System Implementation and Oversight
FET has fully implemented the ISO 45001 Occupational Health and Safety Management System. The General Manager serves as the Chief Committee Officer and has appointed the highest-ranking executive of the Chief Administration Office as the Management Representative, responsible for overseeing the implementation of all OHS-related measures.
2.Cross-Departmental Participation
A cross-functional team has been formed with participation from the OHS Office, Human Resources, and Business Operations departments. These departments regularly hold interdepartmental discussions on health risk-related documents and data.
3.Risk and Hazard Assessments
Far EasTone regularly conducts hazard identification and risk assessments for employees and contractors, including safety and health management plans, on-site operations, work observations, construction safety, and health management analysis.
All identified risks are categorized and managed through a tiered control system. Risk levels are determined using a risk matrix based on likelihood and severity, and appropriate control measures are implemented to ensure employee safety.
As of 2025, a total of 904 hazard and risk assessments have been conducted in employee work environments, including 41 fire hazard assessments, with control measures such as installing fuses on EV charging stations and requiring fire blankets and extinguishers for hot work.
Additionally, 103 office-related hazard assessments were conducted, with controls such as requiring certified electrical appliances and extension cords bearing official safety labels.
4.Action Plans and Quantifiable Goals
In 2025, FET identified key occupational safety risks and developed 10 action plans, including three measurable priority goals:
(1) Provide OHS training for all employees, achieving a 100% completion rate.
(2) Promote a healthy workplace and ideal body weight awareness through the “Enjoy Life Weight Loss Challenge,” with a participation rate exceeding 10%.
(3) Foster a healthy and active workplace by organizing the “Health+ Step Challenge,” encouraging employee participation in health promotion activities, with a participation rate over 10%.
All goals were successfully achieved.
5.Emergency Preparedness and Response
FET has established an Emergency Preparedness and Response Plan, which includes regular drills and reviews to ensure readiness. In 2025, the company conducted 24 fire drills and emergency evacuation exercises, along with 9 personnel evacuation drills, promoting awareness and responsibility for emergency prevention among all employees.
6.Internal Audits
In 2025, FET conducted internal audits and identified 15 issues, all of which were corrected within the required timeframe in accordance with internal standards.
Establishment of a Dedicated Occupational Health and Safety Management Unit
1.Occupational Health and Safety Committee and Dedicated Unit
Far EasTone has established an Occupational Health and Safety (OHS) Committee and a dedicated OHS unit, tasked with improving the work environment and ensuring employee safety.
2.Committee Composition and Operations
The OHS Committee is composed of 18 members, in accordance with legal requirements. Among them, 9 are labor representatives, accounting for 50% of the committee. The committee convenes quarterly to plan and review OHS management programs and legally mandated self-inspection initiatives.
3.Incident Reporting and Investigation Procedures
Far EasTone has implemented a “Standard Operating Procedure for Reporting, Handling, and Investigating Emergency Injuries and OHS Incidents.” This ensures timely reporting and thorough investigation of work-related injuries, illnesses, or accidents. Each incident is analyzed to identify root causes and preventive measures, reinforcing communication and the management of occupational risks.
In 2025, four major occupational injuries occurred, comprising two cases of missteps and two cases of falls, representing 0.07% of the total workforce. Safety awareness campaigns were strengthened in response.
4.Contractor Management
The company has established “Contractor Occupational Health and Safety Management Guidelines,” which integrate OHS requirements and hazard prevention measures into all contractor agreements. Contractors are required to comply with relevant OHS standards and implement safety measures to prevent incidents.
5.Occupational Health and Safety Training
To enhance OHS awareness among employees and contractors and reduce incidents, the company organizes various OHS training programs and disseminates information on disaster prevention.
In 2025, a total of 130 OHS training sessions were held, with 11,965 participants. Additionally, 289 workplace and construction site safety inspections were conducted, with a 100% issue resolution rate, effectively preventing occupational accidents.
A dedicated “Safety and Health” website is also maintained to promote disaster prevention knowledge and strengthen employee awareness.
The frequency of checking operation in Occupational Health and Safety as bellows:
Checking operation in Occupational Health and Safety |
|
1. Occupational Health and Safety office check workplace |
More than 16 times a month |
2. Management by wandering around check retail |
More than 1 times a week |
3. Cell site Safety check |
More than 2 times a month |
On-Site Medical Staff and Employee Health Management
Employment of On-Site Medical Staff and Promotion of Employee Health Management
Far EasTone employs full-time professional nurses and contracted physicians to provide on-site medical services. New employee physical examinations are conducted, and regular health checkups are arranged for all staff. Based on employees’ physical conditions and health examination records, health goals are set to analyze and prevent potential health risks.
The company provides care in the prevention and treatment of work-related injuries and illnesses, offers health consultations, emergency care, and first aid, and plans health promotion activities to safeguard employees’ physical and mental well-being.
2024 Progress on Health Risk Reduction and Prevention Goals
1.Comprehensive Health Management and Risk Identification
Health risk assessments are conducted in the workplace, and corresponding control measures are implemented to prevent occupational diseases and promote personal health management and well-being.
2.Maternal Health Protection
In 2024, 66 pregnant employees were evaluated by medical professionals. All were confirmed to be working in environments that posed no harm to the mother, fetus, or infant, and were informed accordingly. They were deemed fit to continue their original work duties.
3.Ergonomic Risk Prevention Assessment
Employees reporting musculoskeletal discomfort were assessed and found not to be working in areas with potential or existing ergonomic risks.
4.Cardiovascular and Cerebrovascular Disease Prevention Program
Employee health checkup data was integrated into a centralized system to expand the scope of risk management. A work-hour monitoring system was also established. Based on evaluations by professional physicians, all assessed employees were classified as low-risk and did not require job reassignment, allowing them to continue in their current roles.
Far EasTone 2024 Health Promotion Activities
Activity Name |
Description |
“Enjoy Life” Weight Loss Challenge |
Held annually since 2018 for six consecutive years. In 2024, 588 participants collectively lost 1,016.6 kg. A total of NT$150,000 in prizes was awarded to the winners. Cumulatively, 3,690 participants have completed the challenge, with a total weight loss of 7,107 kg. |
“Far Astone Health 99” Sports Clubs |
Currently, there are 29 employee clubs, including 20 sports-related clubs. Each club receives up to NT$80,000 in annual funding. In 2024, a total of 820 club events were held, with 13,082 total participants. |
Step Count Carbon Reduction Challenge |
Launched in 2024 as an app-integrated step competition to encourage healthy habits and regular exercise. A total of 1,006 employees participated, accumulating 331,227,975 steps, equivalent to 165,614 km— about 145 laps around Taiwan—and reducing carbon emissions by 55,069 kg. |
Far EasTone Cup Basketball and Badminton Tournaments |
In 2024, the second annual basketball tournament attracted 360 participants, and the first badminton tournament had 550 participants, showcasing team spirit and physical fitness. |
Online Health Promotion Courses |
A series of online courses covering fitness, nutrition, and mental wellness. In 2024, 43 sessions were held with a total of 3,520 participants. |
Physical Fitness Campaign |
In response to government initiatives and the Ministry of Labor’s “Workplace Health Week,” the Ministry of Education’s Sports Administration commissioned a fitness campaign. At the Neihu office, 107 employees participated in assessments including body composition, strength, flexibility, and cardiovascular endurance to raise awareness of personal health and promote active lifestyles. |
Blood Donation Drives |
A total of 41,000 cc of blood was donated in 2024 through company-organized blood drives. |
| On-Site Massage Services | Thirteen visually impaired massage therapists provided free massage services to employees to relieve stress and muscle tension. In 2024, approximately 19,373 sessions were delivered. |
Healthy Environment
FET as launched the "Health 99 " campaign, aiming to raise employee awareness about health, encouraging colleagues to adopt regular exercise habits, and collaboratively fostering a workplace environment of well-being and happiness.
Occupational Health and Safety Award Records
1. FET received the " Exercise Enterprise Certification " from the Administration , Ministry of Education for the third time in 2022, valid until 2025.
2. FET was selected by the Occupational Safety and Health Association of the Republic of China as a “Gold Award” recipient for achieving a zero-accident working hours record in 2024.
3. The offices in Neihu, Banqiao, Taichung, and Kaohsiung have consistently been awarded the "Healthy Workplace Certification" and the "Health Promotion Mark" by the National Health Administration under the Ministry of Health and Welfare.
Health Promotion Administration, Ministry of Health and Welfare
Flexible and Smart Environment
Digital Life in Workplace
Activity Based Workplace Office
Sitting-out Area
Discussion Area
