Excellent Service

Zero distance service

FET has consistently upheld the spirit of "closing the distance" as we have moved forward together with our customers. We believe that paying attention to every customer need is essential for us in order to provide the best possible service that touches their hearts. With great hospitality that delivers on customer satisfaction, to services that make customer go "Wow!", FET is gradually closing the distance and creating our caring customer service philosophy to be more touching than family.
Customer Satisfaction Survey
To ensure that we respond to every customer´s opinions and feedback, we have set up a comprehensive complaints and management mechanism. We thus, from both internal and external customer satisfaction surveys as well as the customer complaint system, obtain regular feedback from our customers and ways to improve our service management process to meet their expectations are made possible through regular client satisfaction surveys; customer satisfaction results improved.
Network reliability
Network reliability is the foundation of telecommunications services, which range over voice, data and digital services. Only by continuously maintain the highest network reliability can provide the best customer experience. Regarding the network reliability in 2020, FET maintained high network reliability, no major interruptions that required to report the government authority or disclosed by news media.
2020 Network reliability indicators:
Average Network Interruption Frequency:0.0054
Average Network Interruption Duration(Min):0.5536
*Indicator reference: SASB Telecommunications Sustainability Accounting Standards