Contact for Stakeholders


Communication Channel
Contact us for questions and suggestions concerning products and services by Email
FETnet Website Customer Care、self-care APP, and online chat
In-store face-to-face communication、official correspondence, arbitration meeting
Customer Satisfaction Survey
Product information meeting and marketing activities
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Customer Hotlines 0800-058885(free)
Far EasTone Post-Paid customers please dial 888/123(free)
Local Phone dial 449-5888/449-5123


Communication Channel
Communication through Investor Relations.
Hosted general shareholders meeting.
Hosted Global Investor Telephone Conference to facilitate direct communication between investors and executive management.
Dedicated units took part in domestic/overseas face-to-face institutional investor meetings to communicate with investors.
Investor Relations section on the website.
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Investor Relations Ms. Huang 886-2-7723-5000


Communication Channel
Establish a sustainable supply chain with suppliers by signing the company's self-declaration of corporate social responsibility, integrity/audit management consent, supplier training and testing, supplier auditing, etc.
Conduct suppliers satisfaction surveys
Regularly hold supplier conferences and developer conferences to share and exchange global sustainable trends; at the same time drive supplier innovation
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Procurement Division, Mr. Tsou 886-2-7723-7675

Competent Authorities

Communication Channel
Business meetings and administrative inspections by the National Communications Commission (NCC)
Fair Trade Commission investigations
Official correspondence
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Legal Mr. Huang 886-2-7723-5000


Communication Channel
Press releases/conferences
Communication through Public Relations
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Public Relations Ms. Chiang 886-2-7723-5000

Community Group/NGO

Communication Channel
Communication through sponsorship and collaboration
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Corporate Sustainability Responsibility Ms. Lee 886-2-7723-5000